CEB Bill Balance Check
Your live balance — this month's bill plus any arrears — is shown in CEB Care under your account. Registered for SMS bills? The statement after each meter reading shows the new bill amount. No internet? Call 1987 and ask for your balance.
Method 1 — CEB Care online (most accurate)
- Log in at cebcare.ceb.lk (register once with NIC + email if needed).
- Add your account number if it is not already on your profile.
- Open Bill Inquiry — the current bill, payments received and outstanding balance are listed.
Method 2 — SMS bill statement
If your mobile is registered (REG + account number to 1987), the SMS after each meter reading gives that month's bill amount. It does not always include older arrears, so treat CEB Care as the full picture. See the SMS guide to register.
Method 3 — CEB Care app
The CEB Care mobile app shows the same account information as the website: log in, select your account, and the current bill and balance appear. You can also pay from the app.
Method 4 — Hotline 1987
Call 1987 (24/7) with your account number ready and ask for your outstanding balance. This is also the number for breakdown reports and billing complaints.
Want to sanity-check the amount itself? Run your units through the CEB bill calculator — if the estimate and the bill disagree by more than the pro-rating for your reading period, ask CEB to re-check the reading.
Frequently asked questions
How do I check my CEB bill balance?
Log in to CEB Care and open Bill Inquiry for your account — it shows the current bill and the outstanding balance including arrears. Alternatives: the SMS bill statement after each meter reading (register with REG + account number to 1987), the CEB Care app, or calling the 1987 hotline.
How do I check my CEB bill balance by phone?
Call the CEB hotline 1987 and give your account number; the agent can tell you the outstanding balance. If your mobile is registered for SMS bills, the post-reading SMS also states your new bill amount.
Why does my balance include more than this month's bill?
The outstanding balance on CEB Care includes any unpaid amount from earlier months plus the current bill. The SMS statement usually shows only the new month's bill, which is why the two figures can differ.
Can I check my CEB balance without an account number?
No — every CEB channel identifies you by the electricity account number printed on your bill. If you have lost your bill, CEB customer service on 1987 can help you recover it with your NIC and service address.